Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a NEW COMPENDiUM account to provide a username and email address–and that’s it. You may provide us with more information–like your name–but we don’t require that information to create a NEW COMPENDiUM account.
- Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a NEW COMPENDiUM account, your username is part of that public profile, along with any other information you put into your public profile, such as a photo or an “About Me” description. Your public profile information is just that–public–so please keep that in mind when deciding what information you would like to include.
- Transaction and Billing Information: If you buy something from us–a subscription to a consultancy plan, or an e-book, for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information. (These information also flows trough the financial service providers of both parties.)
- Content Information: You may also provide us with information about you in draft and published content. For example, if you write a post that includes biographic information about you, we will have that information, and so will anyone with access to the Internet if you choose to publish the post publicly. This might be obvious to you…but it’s not to everyone! To minimize potential impact, NEW COMPENDiUM has the right to redact personal data from published posts – without further notice.
- Communications With NEW COMPENDiUM: You may also provide us information when you respond to surveys, communicate with NEW COMPENDiUM about a support question, or post a question about your site in our public forums.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our services–for example, when you create or make changes to your account on NEW COMPENDiUM.
- Usage Information: We collect information about your usage of our site. For example, we collect information about the actions that site administrators and users perform on NEW COMPENDiUM–in other words, who did what, when and to what thing on a site (e.g., [NEW COMPENDiUM username] deleted “[title of post]” at [time/date]). We also collect information about what happens when you use NEW COMPENDiUM (e.g., page views, searches, features enabled for your website, interactions with our Admin Bar and other parts of our services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our services to you, as well as get insights on how people use our services, so we can make our services better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit NEW COMPENDiUM from certain geographic regions.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log into your NEW COMPENDiUM account through another service (like Google, Facebook or Disqus), we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.
We may also get information, such as a mailing address, from third party services about individuals who are not our users, which we may use, for example, for marketing and advertising purposes.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services–for example, to set up and maintain your account;
- To further develop and improve our Services–for example by adding new features that we think our users will enjoy;
- To monitor and analyze trends and better understand how users interact with NEW COMPENDiUM, which helps us improve our services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased an e-book after receiving a marketing message or the features used by those who continue to use our services after a certain length of time;
- To monitor and prevent any problems with NEW COMPENDiUM, protect the security of our services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of NEW COMPENDiUM and others, which may result in us declining a transaction or the use of our services;
- To communicate with you, for example through an email, about offers and promotions offered NEW COMPENDiUM and others we think will be of interest to you, solicit your feedback, or keep you up to date on NEW COMPENDiUM; and
- To personalize your experience using NEW COMPENDiUM, provide content recommendations, target our marketing messages to groups of our users (for example, those who have been our user for a certain length of time), and serve relevant advertisements.
Legal Bases for Collecting and Using Information
Our legal grounds for processing information about you under EU data protection laws, is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update our services, to improve our services so that we can offer you an even better user experience, to safeguard our services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our services, and to personalize your experience; or
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.
For example, we keep the web server logs that record information about a visitor to NEW COMPENDiUM, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to NEW COMPENDiUM and investigate issues if something goes wrong on our website.
As another example, when you delete a post, page, or comment, it stays in your Trash folder for thirty days just in case you change your mind and would like restore that content. After the thirty days are up, the deleted content may remain on our backups and caches until purged.
If you leave a comment or a post, what you wrote and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our services for potential vulnerabilities and attacks.
To enhance the security of your account, we encourage you to enable our advanced security settings, like Two Step Authentication.
How we protect your data
To protect your udata the site is using technical measures such as forced 128-bit encryption to ensure you are always browsing trough a secure channel.
What data breach procedures we have in place
There are specific procedures in place to deal with data breaches, either potential or real, and are able in case of an incident to stop the breach, restore the lost data and reissue login credentials.
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features –for example, paid services–may not be accessible.
- Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).
- Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
- Set Your Browser to Reject Cookies: NEW COMPENDiUM does respond to “do not track” signals. However, you can too choose to set your browser to remove or reject browser cookies before using NEW COMPENDiUM, with the drawback that certain features of NEW COMPENDiUM’s websites may not function properly without the aid of cookies.
- Close Your Account: If you no longer want to use NEW COMPENDiUM, you can close your NEW COMPENDiUM account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate interests.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we permanently erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Controllers and Responsible Companies
The chart below explains the controllers for processing your personal information. We use the term “Designated Countries” to refer to Australia, Canada, Japan, Mexico, New Zealand, and all countries located in the European continent.
|If you reside outside of the Designated Countries (for services other than those offered at WooCommerce.com):||Automattic Inc.
60 29th Street #343
San Francisco, CA 94110
|If you reside in the Designated Countries (for services other than those offered at WooCommerce.com):||Aut O’Mattic A8C Ireland Ltd.
Business Centre, No.1 Lower Mayor Street
International Financial Services Centre
Dublin 1, IrelandAutomattic Inc. is also the controller for some of the processing activities related to Services provided by Aut O’Mattic A8C Ireland Ltd.
|If you are using our Services offered at WooCommerce.com:||Bubblestorm Management (Pty) Ltd (WooCommerce.com)
Unit A206, The Old Biscuit Mill (TOBM)
373 – 375 Albert Road, Woodstock
Cape Town, South AfricaAutomattic Inc. is also the controller for some of the processing activities related to Services provided by Bubblestorm Management (Pty) Ltd (WooCommerce.com).
How to Reach Us
- In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
- In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
Ads and Analytics Services Provided by Others
Third Party Software
If you’d like to use third party softwares and / or plugins, extensions that enable services provided by third parties, or other third party software, please keep in mind that when you interact with them you may provide information about yourself (or your site visitors) to those third parties. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, source links, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
What automated decision making and/or profiling we do with user data
The site provides no service which includes automated decision making and consequently users aren’t concerned by possible decisions made without human intervention.
- September 10, 2018: Added more specific information to help clarify our practices and added information to reflect the requirements of the EU’s General Data Protection Regulation.
- July 3, 2018: Created and published policy to clarify our practices.